Return & Refund Policy
We want you to feel completely confident in your purchase. Because of the nature of our products, we adhere to strict quality and hygiene standards.
- Return Eligibility: Items are eligible for return or exchange within 7 days of delivery if they are received in a damaged or defective state.
- Condition of Items: For hygiene and quality assurance, all hair systems must be returned in their original, unused, and pristine condition, with all original tags, protective nets, and packaging intact.
- Reporting Issues: Please inspect your order immediately upon arrival. Any defects must be reported within 24 hours with clear photographic evidence.
- Process: Contact our support team with your order number. Once our team verifies the condition of the unit, we will guide you through the return or exchange process.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Any unit that has been cut, washed, styled, applied with adhesive, or shows signs of wear is strictly non-returnable.